Privacy policy

Privacy Policy – Voxy Shop

Last Updated: September 16, 2025

This website is operated by Cevlion Enterprises LLC, under the brand name Voxy Shop. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our store.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

  • Contact details: Name, phone number, email address, billing and shipping address.

  • Order details: Items purchased, payment method, delivery preferences.

  • Payment information: (If applicable for online payments) card details or transaction confirmation. Note: For COD orders, we only collect confirmation of payment upon delivery.

  • Device and usage data: IP address, browser type, and interactions with our site (e.g., pages viewed, items in cart).

  • Communications: Any messages you send us via email, WhatsApp, or other channels.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Provide customer support and communicate with you.

  • Improve our website, products, and services.

  • Send marketing or promotional updates (only if you have opted in).

  • Detect and prevent fraud or misuse of COD.

  • Comply with legal obligations.

3. Sharing Your Information

We may share your information with:

  • Service providers (delivery companies, payment processors, IT support).

  • Shopify, our e-commerce platform provider, which may process your data as part of providing services to us.

  • Legal authorities, if required to comply with laws or regulations.
    We do not sell or rent your personal information to third parties.

4. Data Storage & Security

  • Your data is stored securely on Shopify’s servers and by our trusted partners.

  • We take reasonable measures to protect your information but cannot guarantee absolute security.

  • We only retain personal data for as long as necessary to fulfill the purposes outlined in this policy.

5. Cookies & Tracking

Our website uses cookies and similar technologies to improve your browsing experience and personalize content. You can disable cookies in your browser, but some site features may not work properly.

6. Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal data we hold about you.

  • Request corrections to your personal data.

  • Request deletion of your personal data (unless we are legally required to keep it).

  • Opt out of marketing communications at any time.

7. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from minors.

8. International Transfers

Since Shopify hosts our store, your information may be transferred and processed outside the UAE. Shopify takes measures to protect your data in line with applicable laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last Updated” date.

10. Contact Us

For questions, concerns, or requests about your personal information, please contact us:

Cevlion Enterprises LLC (Trading as Voxy Shop)
📧 Email: voxyshop.ae@gmail.com
📱 WhatsApp: +971 50 916 3084